FAQ
Product & Customization
What products do you manufacture?
We specialize in custom fabrication of non-standard embedded parts, sleeves, anchor bolts, steel plate cutting, flat and tapered shims, structural steel supports, waterstop plates, and large-scale laser cutting for construction applications.
Do you offer customization or OEM/ODM services?
Customization services available; production based on drawings or samples.
Can you provide brochures?
We offer free e-brochures.
Quotation
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support multiple trade terms.
Delivery & Shipping
Can I get a sample first? How long does it take?
Sure, the standard sample lead time is one week. Complex custom parts will be determined based on specific requirements.
What’s the lead time for bulk orders?
Full truckloads take approximately one month, subject to adjustments during peak seasons or for special materials. Specific delivery times depend on order details.
Do you have stock? Is delivery on time?
Some standard models are in stock. We strictly adhere to delivery schedules for production and shipping.
Can I mix different models in one order?
Yes, we support mixed shipments to reduce inventory pressure.
What are your shipping methods?
We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Do you accept long-term partnerships or distributor agreements?
We welcome global partners with special pricing and support policies.
Where is your factory located? Can we visit?
We welcome appointments for visits to our facilities in Huizhou and Zhanjiang, Guangdong Province, China.
Payment & After-sales
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Certainly. We place great importance on protecting our clients’ intellectual property and maintaining the confidentiality of their drawings.
Do you offer after-sales service?
We provide warranty services. If any quality issues arise, we offer returns, exchanges, or replacements.
Take Action Now
Still Have Questions About Your Project?
If you need more information or project-specific support, our team is ready to assist you with professional advice and customized solutions.